Digital Delivery Coordinator, Advantage Media Solutions (Boston)

Location: Boston, MA

Department: Advantage Media Solutions

Type: Full Time

Min. Experience: Entry Level

The Digital Delivery Coordinator is a point of coordination between internal stakeholders and client. The Delivery Coordinator is organized, efficient, a great communicator and master facilitator. 

Key Responsibilities:

Customer Service:

Be an Advocate for the client & Advantage Media

  • Keep team members motivated, resolve conflicts and make suggestions to keep projects moving under the mentorship of a Delivery Manager and Direct Supervision of team leads
  • Report and escalate roadblocks to management as needed
  • Provide outstanding customer service by establishing excellent working relationships with clients

Project / Campaign Oversight:

Ensuring clients & in-house teams work together fluently, and everyone has what they need.

  • Develop timelines and communicates effectively between team members to achieve goals by deadline
  • Oversee approvals from Client.
    • Example: Shepard the creative approval process including Legal, Brand, and Stakeholder approvals
  • Gather requirements for each project (digital assets, brand guidelines, influencer questionnaires, creative briefs, etc.)
  • Review, proof and edit all client facing materials and communications as secondary check to ensure quality

Communications:

Deliver campaign results / outcomes in support of sales confidently and with professionalism.

  • Deliver timelines and key milestones
    • Resolve conflict with timelines and manage client expectations
  • Obtain necessary data from operations to provide regular status reports for projects to Clients  (Snapshots & Email Updates)
  • Performance Reports:  At month end and/or campaign end, obtain data from Operations for digital campaigns to develop performance reports – for delivery to clients.   Strategy group can support as necessary.
  • Work to resolve any identified inconsistencies in reporting or delivery metrics

 

General Requirements:

  • 1 Year of Experience (Can Include Internships) Working with Small to Medium Size Brands
  • Strong Project Management Skills
  • Strong Written and Verbal Communication Skills
  • Team Player, With the Confidence to Take the Lead When Necessary
  • Passion and Intellectual Curiosity for Digital Marketing Strategy  
  • Demonstrated Self-Starter

 

 

 

 

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